oh boy the morning is fun. It is long but worth it IMO....
so my dad has a subaru legacy that he loves except now after 80k miles of him plopping in/out of the car after both hips replaced, the drivers side seat bolster is worn out. He was talking about selling it because of this and I said it isn't that hard to fix it and then replace the cover. The car is a DD for him so he didn't need to be without it for an extended time while an upholstery shop made new covers so I suggested katzkin leather for a quick/easy solution. I went to their website and everything just directed me to a "Fill this out and we will contact you" form so I finally filled it out. 2 days later a sales rep called, I told him about the bolster and he said no problem, $1800 for the front/rear including install. Dad said it sounded good, we made the order and the told us where to go for the install. This morning the install place calls us and says the side bolster needs to be refoamed before they could do anything and they are just an install place, not an actual upholstery shop. I knew of one just 2 mins down the road that I had used so I called them and asked if they could refoam the bolster and he said probably, bring it in so he could see it. So we pick up the car, go down to the 2nd shop and go in the office and he starts to follow us out to look at it. On the way out dad compliments the guys old cutlass and everything seems cool right up till I told him that we went through katzkin and suddenly his attitude changed. He said that he was a katzkin dealer as if he was pissed we didn't know it and go straight to him. I explained I was sorry I didn't know, he was actually closer and I have worked with you before, they sent me to the other place. He was all pissed off and didn't want to hear it as it was their problem they can fix it and just walked off in a huff. Dad and I were just amazed and stood there as he walked back into the shop and started to bitch about it to the other guy. I said I guess we would have to figure something else out and as I went back to my car he turned and just gave me a shitty "WTF" type of arm movement which I returned, and then it was on... He started bitching about how if we had come to him first he would have taken care of us since he was a dealer to which I replied that you can't tell that he is an authorized dealer of anything by the 20 year old piece of shit faded banner tied on the side of the polebarn that just says "THE TRIM SHOP", and I can tell why katzkin is sending HIS customers 2 mins down the road by the look of this POS shop and his horrible f-ing attitude. He got mad and said I can't talk to him like that on his property to which I replied its a free country asshole and I can call you whatever names I feel like he deserves. At that point he invited me to leave and I was happy to do so. I called katzkin on the way home and they said he isn't authorized and was amazed to hear about it all, I told them they need to figure something out or arrange for a return. Now we are waiting for a call. Go figure I thought it would be easy damn what was I thinkin?